777wing Privacy Policy — How We Handle Your Data

1. Information We Collect

When you register for and use your 777wing account, we collect personal data across several categories. The specific data collected depends on how you interact with the Platform and what services you use. The main categories are set out below.

1.1 Registration and Identity Data

When you create a 777wing account, you provide us with your full legal name, date of birth, residential address, email address, and contact phone number. This information is collected to establish your identity, comply with our age verification obligations (18+ only), and fulfil Know Your Customer (KYC) requirements. You may subsequently be asked to provide a copy of your National Identity Card (NID), passport, or driver's licence to confirm the accuracy of the information provided at registration.

1.2 Financial and Transaction Data

We collect records of all financial transactions conducted through your 777wing account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad registered phone number), and transaction timestamps. This data is retained for accounting, fraud prevention, and regulatory compliance purposes. We do not store full payment card numbers — card transactions are processed by PCI-DSS compliant third-party processors who supply us with anonymised reference tokens only.

1.3 Gameplay and Betting Activity Data

We record your gameplay history across all 777wing products, including slot sessions, live casino rounds, sports bets placed on cricket and other markets, crash game activity, and table game results. This data is used to calculate account balances, settle wagers, enforce bonus wagering requirements, identify patterns that may indicate problem gambling, and improve our game offering for Bangladesh players.

1.4 Device and Technical Data

When you access the 777wing Platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited, and session duration. This data helps us operate the Platform securely, detect fraudulent or bot-driven access, and optimise the mobile-first experience for users connecting from Dhaka, Chittagong, Sylhet, and other cities across Bangladesh.

1.5 Communications Data

If you contact 777wing support by email or through the on-platform chat facility, we retain records of that correspondence, including the content of messages, timestamps, and any attachments provided. This is used to resolve your query, train support staff, and maintain an audit trail of customer service interactions.

2. How We Use Your Data

777wing processes your personal data for the following purposes, each of which is grounded in a lawful basis for processing:

777wing does not use automated decision-making or profiling in a way that produces legal or similarly significant effects on individual players, except where such processing is necessary for fraud prevention or responsible gaming interventions, in which case you retain the right to request human review of any automated decision that affects your account.

3. Data Sharing & Disclosure

777wing does not sell, lease, or exchange your personal data for commercial gain. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data and payment identifiers with our authorised payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers operate under their own privacy policies and data processing agreements with 777wing that prohibit them from using your data for any purpose other than facilitating your requested transaction.

3.2 Identity Verification Partners

For KYC and age verification, 777wing may share identity document data with accredited third-party verification service providers. These providers are contractually restricted to using your data solely for the purpose of identity verification and are required to delete verification records once the verification process is complete, subject to any mandatory retention periods under applicable law.

3.3 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — may receive anonymised session identifiers and wager data to facilitate the delivery of their games on the 777wing Platform. These providers do not receive your name, contact details, or financial account information. Game provider data sharing is governed by platform integration agreements that include data protection obligations.

3.4 Legal and Regulatory Disclosure

777wing may disclose personal data to law enforcement agencies, courts, regulators, or other governmental authorities where required to do so by applicable law, court order, or regulatory directive, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 777wing, our players, or the public. Where legally permitted, we will notify you of such a disclosure.

3.5 Business Transfers

In the event that 777wing undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will provide advance notice to affected players via the email address on their account and ensure the acquiring entity is bound by obligations equivalent to those in this Privacy Policy.

4. Cookies & Tracking Technologies

The 777wing Platform uses cookies, web beacons, pixel tags, and similar tracking technologies to deliver, maintain, and improve the service. A cookie is a small text file placed on your device by the Platform when you visit. The categories of cookies we use are described below.

You can control non-essential cookies through the settings menu of your web browser. Most modern browsers allow you to block third-party cookies, delete stored cookies, or receive a notification when a new cookie is set. Note that disabling functional or analytics cookies will not prevent you from using the core 777wing service, but may affect the accuracy of your display preferences across sessions.

777wing does not deploy third-party advertising cookies or cross-site tracking cookies that follow you to other websites after you leave the Platform.

5. Data Security & Retention

5.1 Security Measures

777wing implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including identity document data and financial records) at rest using AES-256 or equivalent standards.
• Role-based access controls ensuring that 777wing staff can only access personal data that is necessary for their specific job function.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Mandatory data protection training for all 777wing employees who handle personal data.
• Two-factor authentication (2FA) options available to players for additional account-level security.

While 777wing employs rigorous security practices, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect that your account has been compromised.

5.2 Data Retention Periods

777wing retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data — retained for the duration of your account and for a period of five (5) years following permanent account closure, to comply with anti-money laundering record-keeping obligations.
• Financial transaction records — retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping standards.
• KYC verification documents — retained for five (5) years from the date of submission or account closure, whichever is later.
• Customer support communications — retained for three (3) years from the date of the final communication in the relevant support thread.
• Marketing consent records — retained for the duration of your account and for two (2) years following opt-out, as evidence of the consent or withdrawal thereof.
• Anonymised analytics data — may be retained indefinitely as it cannot be used to identify any individual player.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised in a manner that prevents reconstruction.

6. Your Privacy Rights

As a 777wing player, you hold a set of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days, subject to any legal constraints.

• Right of Access: You may request a copy of the personal data 777wing holds about you, along with information about how it is used and with whom it is shared. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details directly through your account settings page at any time.
• Right to Erasure: In certain circumstances, you may request that 777wing delete all personal data associated with your account. This right is subject to exceptions — for example, we cannot delete data that we are legally required to retain for anti-money laundering or financial record-keeping purposes.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You have an unconditional right to object to the use of your personal data for direct marketing purposes at any time, without providing a reason. On receipt of such an objection, 777wing will cease all marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

7. Third-Party Services & Links

The 777wing Platform integrates with third-party services to deliver its full feature set. These include game content delivery networks operated by studios such as Pragmatic Play, Evolution Gaming, and Spribe; payment processing infrastructure for bKash, Nagad, Rocket, Visa, and Mastercard; and platform security services. Each of these third parties operates under its own privacy policy and data protection framework.

777wing is not responsible for the privacy practices of third-party game providers or payment processors. However, we select all integration partners carefully and require, through contractual data processing agreements, that they apply data protection standards consistent with those described in this Privacy Policy when processing data on our behalf.

From time to time, the 777wing Platform may display informational references to external resources relevant to responsible gaming or player support. 777wing does not control the content or privacy practices of any external websites and accepts no liability for the data practices of third-party sites. Players who navigate to any external resource do so at their own discretion.

8. Policy Updates & Contact

777wing reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make a material change to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where the change significantly affects your rights or obligations, by sending a notification to the email address on your account.

The effective date at the top of this document will be updated to reflect the date of the most recent revision. Your continued use of the 777wing Platform after the effective date of a revised Privacy Policy constitutes your acceptance of that revision. If you do not agree with any change, you should stop using the Platform and may request account closure.

We encourage you to review this Privacy Policy periodically so you remain informed about how 777wing handles your personal data. Archived versions of prior Privacy Policies are available on request.

Contact for Privacy Matters

For all privacy-related queries, data subject requests, or concerns about how 777wing handles your personal data, please use the following contact details. Note that the email address below is plain text only and is not a clickable link.

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Subject Request"
• Response time: Within 5 business days for acknowledgement; within 30 calendar days for full resolution
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 777wing governing your use of the Platform.